Looking for our return or refund policy? You'll find it on our Returns & Refunds page.
Free Shipping is available for products in Canada on a minimum purchase of CA$100. Note that free shipping does not apply for hoses, oversized items and products that require freight shipping. Freight items can only be shipped within Canada. We ship from our fulfilment center in Toronto, Canada. We have the ability to ship to many global addresses, fees may vary.
Parcel orders usually ship within 24-48 hours of the order. Delivery times will depend on the shipping provider and service you select. UPS and Purolator are our primary parcel carriers and we use a variety of carriers for LTL shipments. LTL freight orders take up to 3 business days to be shipped.
Orders placed after 12 PM ET usually process next business day (Mon-Fri, excluding holidays). Deliveries occur on weekdays. Orders of significant value may require a signature upon delivery.
We strive hard to provide our customers with a positive experience. It is our goal to ship in a timely manner with properly packaged goods. However, in cases that carriers deem weather or acts of God as reasons for exceptions or delays we will not be able to provide refunds for shipments that are delayed by these reasons.
Shipping outside Canada
We are a global shipper. Depending on your country’s laws, you may be subject to import duties and taxes on your purchase. You will be responsible for paying any additional import duties and taxes at the time of delivery prior to your package being released to you. Please note that we have no control over these charges, nor can we predict accurately what they may be.
In some parts of the world, countries have now mandated rules around collecting importer information prior to release. The tracking information will often request a receiver to contact the carrier to provide the information. We do not want to collect any more personal information than is needed to process an order. We ask that if you are shipping internationally that you check the tracking number from time to time and make contact with your carrier if additional information is necessary for delivery. We are unable to refund shipping charges that are related to shipments that fail to meet compliance with local laws.
Customs and taxation policies vary widely from country to country so please contact your local government office for accurate information. Title and risk of loss pass to customer upon tender of shipment to carrier.
Shipping address accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Orders are shipped to the shipping address submitted during checkout. Please review your shipping information carefully before completing your purchase.
If an incorrect shipping address is provided and the order has not yet shipped, we may be able to update the address upon request.
Once an order has shipped, address changes are subject to carrier restrictions and may not be possible. If a package reroute, address correction, delivery intercept, return-to-sender request, or reshipment is available, any carrier fees and additional shipping charges incurred may be the responsibility of the customer.
Canpump is not responsible for shipping delays, additional costs, lost packages, or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
In-store Pickup
Pickup location
Canpump
65 Enterprise Rd
Etobicoke ON M9W 1C4
Phone: +1 833-787-7867
Email: support@canpump.com
Opening hours
Mon-Fri, 7.30 am to 2.30 pm ET
We observe Ontario stat holidays
Pickup instructions
Please wait for email confirmation that your order is ready for pickup before coming to the store.
Pickup orders should be collected within 3 business days of notification. Orders not collected within this timeframe may be cancelled, reauthorized, or otherwise managed at Canpump's discretion.
If a customer later requests shipment of an order originally placed for pickup, additional shipping charges may apply.
Please bring your order confirmation and a valid government-issued photo ID when collecting your order.
Canpump reserves the right to request additional identity, payment, or authorization verification before releasing an order.
Last updated: August 13, 2026