Shipping
Free Shipping is available for products in Canada and the contiguous United States (excludes Alaska, Hawaii and all other offshore insular areas) on a minimum purchase of Can$100 or US$80 respectively. Note that free shipping does not apply for hoses, oversized items and products that require freight shipping. Freight items can only be shipped within Canada and/or the US. We ship items either from our main warehouse in Toronto, Canada, or from our warehouses in the US located in Phoenix, AZ and Erie, PA. We can ship to virtually any address in the world.
Non-LTL freight orders usually ship within 1 business day. Delivery times will depend on the shipping provider and speed you choose. UPS is our primary parcel carrier and we use a variety of carriers for LTL shipments. LTL freight orders take up to 3 business days to be shipped.
Orders placed after 12 PM ET usually process next business day (Mon-Fri, excluding holidays). Deliveries occur on weekdays. Orders of significant value may require a signature upon delivery.
Shipping outside Canada and the contiguous United States
We can ship to virtually any address in the world. Depending on your country’s laws, you may be subject to import duties and taxes on your purchase. You will be responsible for paying any additional import duties and taxes at the time of delivery prior to your package being released to you. Please note that we have no control over these charges nor can we predict accurately what they may be.
Customs and taxation policies vary widely from country to country so please contact your local government office for accurate information. Title and risk of loss pass to customer upon tender of shipment to carrier.
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with no signs of use or installation. Pressure washers, motors and pumps are subject to a 10% restocking fee.
To start a return or for any return questions, you can contact us via the form on the Contact Us page, email us at support@canpump.com, or call us toll-free: 1-833-787-7867 or local: 416-250-7867.
If you "Just don’t like it!" or orders listed with "Free Shipping"
We will accept your return as long as you pay for the return shipping and restocking fee (10%, if applicable). Shipping cost on the original order will be deducted from the refund, if applicable.
Return shipping address for Canadian customers:
Green Canpump Inc.
65 Enterprise Rd
Toronto ON M9W 1C4
Return shipping address for U.S. customers:
Idroplex Inc.
3740 W Van Buren St, Ste 102
Phoenix AZ 85009
Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, full name and email.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. We'll also pay the return shipping costs.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us through this form or at support@canpump.com.